Warranty Support

At Lumabookv, we stand behind the quality of our products. If your product has a quality-related issue, we are here to help.

12-Month Limited Warranty

Lumabookv products purchased directly from lumabookv.com are covered by a 12-month limited warranty from the date of purchase.

This warranty covers defects in materials or workmanship under normal use.

If your product has a verified quality-related issue during the warranty period, we may offer one of the following solutions:

  • Troubleshooting support

  • Replacement of the same product

  • Replacement with a similar product of equal value

  • Partial or full refund, depending on the situation

What Is Covered

Our warranty covers quality-related issues under normal use, including:

  • Charging issues caused by product defects

  • Audio problems caused by product defects

  • Connection issues caused by product defects

  • Defective buttons, controls, or charging case issues

  • Product failure not caused by misuse or damage

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Lost or stolen items

  • Damage caused by misuse, drops, accidents, or improper handling

  • Damage caused by unauthorized repair or modification

  • Water or liquid damage caused by use beyond the product’s rated resistance level

  • Cosmetic damage that does not affect product function

  • Products purchased from unauthorized third-party sellers

  • Issues reported after the warranty period has ended

  • Products without valid proof of purchase

Please note: IPX4 sweat resistance means the product is designed to resist light sweat or splashes during normal use. It does not mean the product is fully waterproof or suitable for swimming, showering, or heavy water exposure.

How to Start a Warranty Claim

To start a warranty claim, please contact us at:

Email: leo@lumabookv.com

Please include the following information:

  • Your order number

  • The email address used for the order

  • A description of the issue

  • Photos or videos showing the problem

  • Any troubleshooting steps you have already tried

Our support team will review your request and reply with the next steps.

Proof of Purchase

A valid proof of purchase is required for all warranty claims.

Accepted proof of purchase includes:

  • Order number from lumabookv.com

  • Order confirmation email

  • Payment confirmation showing the purchase from lumabookv.com

Warranty Process

After receiving your warranty request, we may ask you to provide additional photos, videos, or troubleshooting information.

In some cases, the item may need to be returned for inspection before a replacement or refund is approved.

If the issue is confirmed to be quality-related and covered under warranty, Lumabookv will provide an appropriate solution.

Replacement Shipping

For verified quality-related warranty claims, Lumabookv will cover the shipping cost for the replacement item when applicable.

If the issue is not covered under warranty, the customer may be responsible for any return or replacement shipping costs.

Warranty on Replacement Products

Replacement products are covered for the remaining period of the original warranty.

For example, if your original product has 4 months of warranty remaining, the replacement product will also be covered for those remaining 4 months.

Contact Us

If you need help with warranty support, please contact us:

Email: leo@lumabookv.com

We usually reply within 24–48 business hours.