Return & Refund Policy
At Lumabookv, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple 30-day free return and refund policy.
30-Day Free Returns & Refunds
You may return your item for a full refund within 30 days of receiving your order.
To be eligible for a return, the item must be:
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Returned within 30 days of delivery
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In good condition, without intentional damage or misuse
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Returned with the original charging case, accessories, and packaging when possible
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Purchased directly from lumabookv.com
Once your return is approved, we will provide return instructions. For eligible returns, Lumabookv will cover the return shipping cost.
How to Start a Return
To request a return, please contact us at:
Email: leo@lumabookv.com
Please include the following information in your email:
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Your order number
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The email address used for the order
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The reason for the return
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Photos or videos if the item is damaged, defective, or incorrect
Our support team will review your request and reply with the next steps.
Refund Processing
After we receive and inspect your returned item, we will process your refund to the original payment method.
Refunds are usually processed within 3–7 business days after the returned item is received and approved. Please note that your bank or payment provider may take additional time to post the refund to your account.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number and clear photos or videos of the issue. After verification, we will offer a free replacement, return, or full refund.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you may still request a return after receiving the item.
Items Not Eligible for Return
Returns may not be accepted if:
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The return request is made more than 30 days after delivery
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The item is damaged due to misuse, improper handling, or unauthorized modification
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Important accessories are missing
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The item was not purchased from lumabookv.com
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The returned item is not the same item that was originally shipped
Exchanges
If you received a defective or incorrect item, we may offer an exchange or replacement at no additional cost after reviewing your request.
Shipping Fees
For eligible returns within 30 days, Lumabookv covers the return shipping cost.
If the return is not approved under this policy, the customer may be responsible for return shipping costs.
Contact Us
If you have any questions about returns, refunds, or warranty support, please contact us:
Email: leo@lumabookv.com
We usually reply within 24–48 business hours.