Refund policy

Return & Refund Policy

At LumaBookv, your satisfaction is our priority. We stand behind the quality of our Bluetooth earbuds and offer a simple, risk-free return experience.

1. Return Window

You may return your product within 30 days of delivery for a refund or replacement.

2. Eligibility for Returns

To qualify for a return:

  • The item must be in new or lightly used condition

  • All original accessories, packaging, and manuals must be included

  • Proof of purchase is required

3. Non-Returnable Items

Returns will not be accepted for:

  • Items damaged by misuse, accidents, or unauthorized modifications

  • Products marked as final sale or clearance (if applicable)

4. Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days.

5. Return Shipping

  • If the product is defective or incorrect, we will cover return shipping costs.

  • For non-defective returns (change of mind), customers are responsible for return shipping.

6. Exchanges

We offer free replacements for defective or damaged items. Please contact our support team before returning your product.

7. How to Start a Return

Email us at leo@lumabookv.com with your order number and reason for return. Our team will provide return instructions within 24 hours.

8. Late or Missing Refunds

If you have not received your refund after 10 business days, please contact your bank or payment provider first, then reach out to us for assistance.